Terms & Conditions
Welcome to CLARA.
By accessing www.clarainuae.com (“Site”), which is affiliated with and owned by Clara Trading Company, registered in the United Arab Emirates (“Company”), you agree to abide by all applicable laws, conditions, policies and regulations located on the Site and established by the Company to deal with the customer (“Site Terms”), and you acknowledge that you have read it fully, understood it sufficiently, and are fully committed to these terms, as well as comply with any relevant local laws in force in the United Arab Emirates and jurisdiction.
The user or beneficiary of the Site, whatever the type of use, including but not limited to, from browsing to purchasing and/or submitting a complaint and/or comment, is referred to as the customer (“Customer”).
ELIGIBILITY
Customers must be 18 years or older in order to use the Site, and be able to make a payment through one of the accepted payment methods and agree to the Site Terms.
PROHIBITION ON COMMERCIAL USE
The Site is available for direct-to-customer sales only, and is not permitted to be used as means for commercial use.
PLACING ORDERS
By purchasing an item and completing the payment ("Order"), the Customer is bound to fulfill the payment of the price of the item at the time of the order, inclusive of any fees, taxes, and duties where applicable. The Company has the right to cancel and reject orders at its own discretion.
Orders are not complete and items are not reserved until the payment is complete and a confirmation e-mail has been sent on behalf of the Company. If stock runs out, the Company has the right to cancel the order and refund the payment.
Orders cannot be cancelled once they are made.
PRE-ORDERS
Purchases made for pre-orders will have the delivery window shared at the time of the order.
PRICES
The price of the item is the amount displayed at the time of the checkout and is required to be paid in order for the Order to be complete.
PROMOTIONS, VOUCHERS, & DISCOUNTS
Promotions, vouchers, and discounts are provided at the discretion of the Company and are available for a limited time only. The Company reserves the right to end promotions, cancel vouchers, and stop discounts at any given time.
SHIPPING & DELIVERY
Please see the Shipping & Delivery page.
Due to high demand for our products, please be aware that there may be delays of up to a month in delivery times. We are working diligently to fulfill all orders as quickly as possible and appreciate your understanding and patience during this time.
PRIVACY POLICY
Please see the Privacy Policy page.
RETURNS, REFUNDS, & EXCHANGES
Please see the Returns & Refunds page.
WARRANTY
Every item sold on the Site holds a one-year warranty that allows the Customer to exchange the product for a brand-new one in the case of damage.
DAMAGED GOODS
If an item is delivered damaged to the Customer, the Customer can request to exchange the item. Exchanges can only occur between items of the same product.
DESCRIPTIONS
At the time of publication, all details shared about the products are accurate and true.
INTELLECTUAL PROPERTY RIGHTS
Use of the Site does not permit the usage of any videos, text, imagery, creatives, software, codes, HTML, or any other data from the website for personal or commercial use.
AGREEMENT
By using this Site, Customers agree to the above Site Terms.